Shipping Policy

Shipping Policy

Effective date: 12 June 2026

Processing and delivery window
- Contractual delivery window: 3–50 days from dispatch/processing start, depending on product type, carrier, destination, customs, peak seasons, remote areas, weather, and other operational factors.
- By placing an order, you accept this delivery window. Claims based solely on delivery occurring within this agreed window are not eligible for compensation.

Tracking
- Tracking is provided whenever available. You will receive a tracking link by email/SMS if applicable.
- For some destinations, the shipment may be handed off to the local postal service and require pickup at a local point.

Split shipments
- Items in the same order may ship separately to speed delivery. You will receive separate tracking where applicable.

Shipping costs
- Calculated at checkout based on destination, weight/size, and carrier rates.

Address accuracy
- Provide a complete and accurate delivery address (including apartment/door code).
- Orders undeliverable due to incorrect or incomplete addresses provided by the customer are not eligible for shipping refunds. Your statutory right of withdrawal to the product cost is unaffected.

P.O. boxes and restricted addresses
- Some carriers cannot deliver to P.O. boxes, military bases, or restricted locations. We may request an alternative address if needed.

Customs and import taxes
- Cross-border shipments may incur customs duties, import taxes, brokerage, and handling fees set by your country. These are the customer's responsibility.
- Unless explicitly stated otherwise on the product page, shipments are DDU/DAP (duties unpaid). See our Customs Duties policy for full details.

Refused, uncollected, or unpaid-duties parcels
- If you wish to refuse a parcel as part of exercising your right of withdrawal under EU Directives 2011/83 and 2023/2673, notify us first via the withdrawal form at citall.store/pages/ångerrätt or by email. We will process your refund accordingly.
- Without prior withdrawal notification, parcels refused at delivery, uncollected from pickup points, or returned/abandoned due to customer inaction or unpaid duties/taxes are not eligible for product or shipping refunds.
- We do not offer re-shipping after a parcel has been returned. Place a new order if you still want the item.

Delays, loss, and damage
- Delays by carriers or customs are included within the 3–50 day window.
- Lost in transit: If tracking shows no movement for an extended period, contact us. We may file a carrier investigation and request a signed non-receipt statement before resolution.
- Damaged on arrival: Contact us promptly with photos/video of the outer packaging and the item. Keep all packaging until we confirm next steps. If confirmed, we will offer a replacement or full refund.

Order changes and cancellations
- Orders move to fulfillment shortly after payment and usually cannot be changed or canceled once processing starts. See our Cancel & Change Policy for details.
- This does not affect your statutory right of withdrawal after delivery — see our Return and refund policy or visit citall.store/pages/ångerrätt.

Contact
C it all Customer Service
citallshop@gmail.com