Shipping Policy

Shipping Policy

Processing and delivery window
- Contractual delivery window: 3–50 days from dispatch/processing start, depending on product type, carrier, destination, customs, peak seasons, remote areas, weather, and other operational factors.
- By placing an order, you accept this delivery window. Claims based solely on delivery occurring within this agreed window are not eligible for compensation.

Tracking
- Tracking is provided whenever available. You will receive a tracking link by email/SMS if applicable.
- For some destinations, the shipment may be handed off to the local postal service and require pickup at a local point.

Split shipments
- Items in the same order may ship separately to speed delivery. You will receive separate tracking where applicable.

Shipping costs
- Calculated at checkout based on destination, weight/size, and carrier rates.

Address accuracy
- Provide a complete and accurate delivery address (including apartment/door code).
- Orders undeliverable due to incorrect or incomplete addresses provided by the customer are not eligible for shipping refunds.

P.O. boxes and restricted addresses
- Some carriers cannot deliver to P.O. boxes, military bases, or restricted locations. We may request an alternative address if needed.

Customs and import taxes
- Cross‑border shipments may incur customs duties, import taxes, brokerage, and handling fees set by your country. These are the customer’s responsibility.
- Unless explicitly stated otherwise on the product page, shipments are DDU/DAP (duties unpaid). See our Customs Duties policy for full details.

Refused, uncollected, or unpaid‑duties parcels
- Orders refused at delivery, uncollected from pickup points, or returned/abandoned due to customer inaction or unpaid duties/taxes are not eligible for product or shipping refunds.
- We do not offer re‑shipping after a parcel has been returned. Place a new order if you still want the item.

Delays, loss, and damage
- Delays by carriers or customs are included within the 3–50 day window.
- Lost in transit: If tracking shows no movement for an extended period, contact us. We may file a carrier investigation and request a signed non‑receipt statement before resolution.
- Damaged on arrival: Contact us promptly with photos/video of the outer packaging and the item. Keep all packaging until we confirm next steps. If confirmed, we will offer a replacement or full refund.

Order changes and cancellations
- Orders move to fulfillment shortly after payment and usually cannot be changed or canceled once processing starts. See our Cancel & Change Policy for details.

Contact
C it all Customer Service
citallshop@gmail.com