Customs duties

Shipping from one EU country to another does not incur customs duties.

Between other countries, customs duties may be imposed on imported goods. Fees are calculated based on a number of variables over which we have no control, and thus we are unable to provide any information on potential fees due to large variations from country to country. Please contact your local customs office for more information about the customs fees applicable to your country.

Delays in customs clearance

Customs clearance is a necessary process to allow goods to be transported into a country. This process usually takes a few minutes or hours, but it may take longer if the goods are selected for inspection or during periods of particularly high traffic (e.g. Christmas).

Our estimated delivery times do not include the time for customs clearance.

Certificate for import
Some goods require a certificate for import into your country. If this is required for the package to be released to you, please contact us and we will try to assist you. Citall accepts no liability in such situations.