Refund Policy

Refund Policy

Refund method and timeline
- Refunds are issued to the original payment method after the return is received at our return address and approved.
- Processing time: typically 1–10 business days after approval (bank/payment method dependent).
- You will receive an email when your refund is issued.

Order changes and cancellations (48‑hour rule)
- If we propose a change (e.g., replacement item), we will wait for your approval.
- If we do not receive your approval within 48 hours, we will cancel the order and issue a full refund.
- We do not ship any changes without your explicit approval.
- No partial refunds are offered in these cases.

How to request a refund
- Start a return as described in the Returns & Exchanges policy and ship to our return address with tracking.
- Once the return is received and approved, we issue the refund to your original payment method.

Refused, uncollected, or returned-to-supplier parcels
- Orders refused at delivery, uncollected, or returned due to customer inaction/incorrect address are not eligible for a refund.
- Parcels that route back to a supplier or a third-party facility we do not control are not eligible for a refund because we do not receive the item.
- We can reship once upon request after reshipping fee payment and confirmation of a correct, complete address (subject to stock and carrier policies).

Incorrect address
- Orders undeliverable due to incorrect or incomplete address provided by the customer are not eligible for shipping refunds.

Anti‑fraud safeguards
- We may require supporting evidence (photos/video/labels) for damaged or defective claims.
- We may reject refund claims that conflict with carrier scans, show signs of misuse, or violate our Conditions.

Contact
C it all Customer Service
citallshop@gmail.com