Refund Policy

Refuse delivery

If you refuse to accept delivery of all or part of your order (if the products or packaging are not visibly damaged or defective), you may be required to bear all fees and charges incurred by the retailer as a result of a package being refused and which will be deducted from your refund of the goods. The same applies if the tracking shows that a delivery attempt has been made and the order is waiting to be picked up from a post depot but is never picked up but returned to the sender.

Refund
You will be refunded within 14 days of the retailer receiving the goods back.
If the retailer has offered to collect the goods, you will be refunded within 14 days of cancelling your contract.
You will receive an email as soon as the products arrive at the retailer and the return is approved.Refunds will be made to the means of payment used to make the original purchase. It is not possible to refund certain types of bank transfers, such as Multibanco. Contact us for assistance.
Refunds usually appear in your account after 1-5 business days, depending on the type of payment method used. 

Exchange
Unfortunately we are unable to exchange items, please follow the return procedure using the information above.

 

CANCELLATION

You must inform us of your decision to cancel your order according to our questions about cancellations and changes. We recommend that you submit your request through our interactive Help Center, as this is the fastest way to request a cancellation,

citallshop@gmail.com 

I hereby give notice that I am terminating my contract of sale with the following items:

Order number:

Ordered at:

Your Name:

Your address:

Your signature:

Date:

You will also need to return your products to the retailer from whom you purchased the goods to enable us to process your refund. This will be a different address than the one above